Archives for posts with tag: information-flow

This is a follow up post to “Leaders And Followers In Social Networks“.

I love to write and talk about Project Management… uhm, Leadership… or “The Thing That A Project Manager Does To Move His Project In The Proper Direction, Related To People“.

I want to share new and exciting stuff and hope it challenges your thinking, enhances your mental flexibility and provides you with useful information.

I really appreciate the audience (hi!). Although I sometimes say things excited and full of passion (“you need to…”), it’s always an invitation to look at the information and consider it for your own use. If you like it, great! If you have no use for it, that’s cool too. Because I appreciate you, as my readers.

Luckily for me, the internet is a huge place, I mean, BIG! From billions of people, a handful of them (hi!) take the time to read my ideas and thoughts about “The Thing That A PM…”

I need an audience to share my thoughts. So does everyone.

But what if I tried to do my thing limited to one building with one Project Manager? The chance that this one PM likes talking about Bobsleds and Pirate Ships are zero. And even if, one person is not an audience. (yeah, yeah, I should learn humility… I know).

I either stop doing my thing. Or I look outside the building. Or I turn into myself and become weird.
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I recently started working on the second iteration of The Project Shrink linear edition, the free ebook you can download here.

This post is an early draft of a concept I am working on. It will focus on the supply and demand of information to nodes in social networks. People have a need for information (demand), some people have a need for an audience for their information (supply). I will use the notion of leaders (supply) and followers (demand). Inherent to social networks is the fact that you have way more followers than leaders. The system maintains this balance. Problems occur when boundaries make it difficult to ensure this balance.


crowd Leaders And Followers In Social Networks

Image by James Cridland.

Yes, this is a simplification of reality. It’s a model. It’s not The Real World… argh … don’t get me started about The Real World.

It needs references. It needs some examples and clarification. I am working on that. But I also was kind of hoping on your feedback :)

20% Holds 80% Of Information

Within social networks information is not distributed equally. A few have a lot. A lot have few. I think that information follows a Pareto distribution: 80% of the information is held by or accessible from 20% of the people.

When looking at the flow of information in organizations, you will find the existence of a few hubs: nodes in the network that are highly connected. In organizations not everyone has a relationship with every other employee. There are a couple of employees that know a lot of people, and most people in the organization know these few so-called “hubs”, leaders in information brokerage.

In networks you find many more followers than leaders.

In human networks you’ll find more people listening than speaking. Looking at the online world, we’ll see the 90-9-1 principle, which says that “in a community, the rule of thumb is that 90% of visitors only view the content, 9% only comment or react to it, and 1% create it.” Few people create, lots of people consume.

A person can be a leader and a follower at the same time, but for different topics. Leading in Project Management and following in SOA technology.

This is not some evil plot. It’s inherent to the social system.

From the information input perspective, you don’t want to be swamped in information. You limit the amount of sources. You want these few sources to be “the best”. “The best” being measured in popular demand skews the choice of information hubs towards a limited few. You want your sources easy to find, which also turns you to the more popular hubs. It’s similar to “the rich get richer”. If you are a popular hub, you become even more popular.

From the information output side you get a similar view. Leaders need demand for their information. A higher demand means larger influence, more recognition, a larger reputation. Leaders will behave to maximize the amount of followers. They need to be a very small minority.

Leaders are born with this urge. You really want to be a hub.

Within social networks there is a balance for the distribution of leaders and followers. There is an “natural amount” of hubs within a network.

Blue Ocean, Red Ocean

Once a follower has found a good source, it will remain connected as long as the need for the information exists. The relationship from follower-to-leader remains mainly stable.

What does a leader do without followers? It’s going to look for them throughout the network. Hubs move around to stay hubs.

For example, a couple of years ago a blog about Project Management was almost alone in its category. You could have quite a following with your blog. As more and more blogs come into existence about this topic, it gets harder and harder to build up your audience. Lot of leaders and not enough followers. An imbalance between supply and demand of information.

So, hubs start to move. They are leaving the red ocean, in search for a blue one. “Blue Ocean Strategy” is a business strategy book written by Kim and Mauborgne, that promotes creating new market space or “Blue Ocean” rather than competing in an existing crowded industry (Red Ocean).

In the case of Project Management blogs, you are trying to differentiate yourself. Looking for a different or more specific niche. Change the medium by adding video, audio and presentations. Looking for your fresh, blue ocean.

Next up:

What happens when boundaries prohibit movement and a leader cannot move throughout the network? What if you shrink to ocean into a pond (moving from organization to project)?

Aligning the means between individuals, project and organization is a Herculean task for any Project Leader. The means are the rules of the project. The way things are done.

Following are two strategies that can be used to align means. To provide you with some ideas. To start the discussion.

Patterning – Going Through The Motions

In essence, with this strategy the project team is told what the means are; the larger organization knows best. This idea originates from Jeff Sutherland in “Shock Therapy: Bootstrapping Hyperproductive Scrum”. If you have a new team that has no experience with Scrum, you will put a very experienced Scum Master in charge and he will set the rules. Relentlessly.

Only a few rules, that make up the basics of Scrum, but they have to be followed with strong discipline. The Scrum Master will make sure this happens.
Set the rules first, than, after a while, let go when it becomes natural. This is called “patterning”.

Continuous Transparent Feedback

A human system always communicates with its environment and based upon the feedback it gets from it, alters its behavior. If a group of animals will drink water from a well and one of the groups dies because of it, they entire group may search for a different well. If a company introduces a new product, and sees its stock plummeting because of it, it might change its strategy.

It is therefor essential that the project members get continuous feedback on their own performance and the environment. This is where the use of analytics, metrics, “in-your-face” information visualization and plain old coaching comes in. By providing feedback to the team on how well they perform under the current project rule set, they will adapt to more effective means if needed.

Andrew Sparks wrote last year a great post about the use of OODA loops in Project Management. The article itself will keep your mind busy for a while, but wait until you read the comments from Andrew and Christian Salmon:

“Here is (roughly), the project management problem I am trying to solve. Say that you have a software development project with coders in multiple countries, time zones, and cultures. How does the project manager direct and control a project without lengthy status meetings at ungodly hours? We need a system that does not require direct communication or direction – this is where OODA helps. Next we need clear ground rules for team participants. This is the theory I am working out. My draft nickname for this system is “Two Yeses”.”

communication Solving The Project Communication Problem

Image by Dalbera.

I am drafting a response for a couple of days now :) It will not fit in the comment box.

I will need a series of blog posts instead.

“The Project Shrink Information Flow”-series… or if someone knows a more hyped, over-the-top title, drop me a comment.

1. Two Ways Of Communicating: Broadcast And Peer To Peer
2. You Can Decide How You Communicate: Rules Of Engagement
3. Does Transparency Lead To More Ethical Behavior?
4. Purpose Of Communication: What Is It Good For?
5. Filtering Information: Why You Cannot See Everything
6. Quality Of Information: Do You Trust Your Cousin Vinnie?

Before I start, i hope you check out the interesting discussion over at Project Lifestyle.

This is a outline why mind, complex systems and information visualization are essential topics to cover in understanding projects.

Reality doesn’t fit into our head. It is too complex for us to comprehend. Our mechanism to cope with this problem: we think “Gaussian”, we stereotype. It is the human need to categorize everything. We just have to put the world around us in neat boxes. And if we put things in the wrong box, the whole mechanism breaks down.

Recommended post: Black Swan: The Link Between Mind, Complexity And Resilience

We don’t thoroughly analyze a situation. We see “thin-slices” of reality. We draw conclusions from a narrow period of an experience. We sense “a pattern” we recognize in human interaction.

Recommended post: Thin-slicing Project Managers

Patterns are dynamic systems in action, a human system seen over a time period. Patterns are trends (time) and involve dependencies with other systems.

Recommended post: Projects As A Complex Adaptive System: Why Bother?
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