We all know that the key ingredient to successful outsourcing is frequent and fast feedback; keep your customer in the loop, let him know about your progress and problems and get him involved.
Next to “communication” the keyword is “transparency”.
What happens if you take this to the next level? What if the productivity of the developers is captured by a third party? What if the “know-how” of your team members is directly visible to your customers? Talk about Transparency!
Programeter has just launched their Outsourcing edition. As a service provider you use it to check in your code base and it provides you productivity and competence metrics. Now your customers can view the same metrics.

Image by Programeter.
“Look at contributions of your project team members while they proceed with development of your software product code, and mitigate project risks with an unmatched level of remote project transparency.”
Is this the ultimate transparency? Will this be a new prerequisite for service providers; “you have to be on Programeter to earn our business”?
What do you think?